Privacy Policy

Effective Date: July 21, 2026

Sipley the Best Plumbing ("we," "us," or "our") operates thesanfordplumber.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our Site or requesting plumbing services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you request a plumbing estimate or schedule service through our website, our online booking form, powered by Housecall Pro, may collect the following information:

  • First and last name

  • Phone number

  • Email address

  • Service address, including street address, apartment or unit number (if applicable), city, state, and ZIP code

We do not collect or store payment card information through our website. Electronic payments are processed through secure third-party payment providers.

2. Cookies and Analytics

Our Site uses cookies and similar technologies to improve website performance and better understand how visitors use our Site.

We use Google Analytics to collect aggregated information such as:

  • Pages visited

  • Time spent on the Site

  • Browser type

  • Device type

  • General geographic location

This information helps us improve our website and customer experience. It does not directly identify individual visitors.

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

3. How We Use Your Information

We use the information you provide to:

  • Schedule and manage plumbing appointments

  • Provide estimates and invoices

  • Communicate regarding appointments or service updates

  • Respond to customer questions

  • Maintain customer service records

  • Improve our services and website

4. Communications

We use your contact information only for communications related to the services you request, including:

  • Appointment confirmations

  • Scheduling updates

  • Estimates

  • Invoices

  • Payment confirmations

  • Customer support

We do not currently send promotional or marketing emails.

We also do not send marketing text messages.

5. Third-Party Service Providers

We use trusted third-party providers to help operate our business. These providers may process personal information on our behalf in order to provide services, including:

  • Housecall Pro (appointment scheduling and customer management)

  • Payment processors

  • Accounting software

  • Website analytics providers

These providers are contractually or legally responsible for protecting the information they receive.

We do not sell, rent, or trade your personal information.

6. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Provide plumbing services

  • Maintain business records

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

8. Your Privacy Rights

You may request to:

  • Access the personal information we maintain about you

  • Correct inaccurate information

  • Request deletion of your personal information, subject to applicable legal and business recordkeeping requirements

To submit a request, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Florida Service Area

Sipley the Best Plumbing provides plumbing services exclusively within the State of Florida.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to its conflict of law principles.

13. Contact Us

Sipley the Best Plumbing

Website: thesanfordplumber.com

Email: dawn@sipleythebest.com

Phone: (321) 363-0200 (Call Only)